City Express Travel is an Authorized Austrian Airlines agent

A Word from CET Executive Vice President Bob Hitching...

In every industry there are clear and definable gaps that exist when it comes to customer service. The travel industry is no different in that there are recurring frustrations and needs that are both identifiable. The reason we exist is to fill these obvious industry needs

Our management team annually meets somewhere in the world to analyse and process the feedback that we receive from our clients and also our staff. In that think tank we hone and refine our processes to continually upgrade the quality of our travel solution services.

This is what we hear you saying to us:

• You want a quick response to your initial enquiry
• You want to send you itinerary by email as an alternative to using the telephone
• You want us to negotiate a price rather than accept a set package
• You want us to go with you after you have left the country

As a result we provide you with the following:

• A fast turn around on your initial enquiry, usually within 24 hours
• We have an interactive web based solution so that you can communicate in depth through the net
• We have no off the shelf group fares, every itinerary is individually negotiated based on the substantial buying power we have with the airlines
• When you leave the country we give each traveller free in-flight insurance, the option of discounted comprehensive travel insurance, a global access phone card and a 24 hour emergency hotline for group leaders